This section provides guidance for diagnosing and resolving common issues that can occur when deploying or operating Digi Wi-SUN devices. It covers troubleshooting procedures for both the XBee Hive for Wi-SUN border router and XBee for Wi-SUN nodes, helping you identify root causes and restore normal operation.

Typical problem areas include network formation and joining, device responsiveness, communication range and reliability, and application-level behavior. You can also find information on using debug and logging tools to collect diagnostic data from your devices.

Use the topics in this section to:

  • Verify network setup and connectivity

  • Diagnose communication or performance issues

  • Recover unresponsive devices or applications

  • Analyze debug output and logs

If you find you need to contact Digi Technical Support, have the following information available:

  • Current values for Channel Plan ID, PHY Operating Mode ID, Network name, dwell, and interval parameters.

The following topics provide troubleshooting guidance for specific conditions and scenarios: