Update the firmware from Remote Manager

You can use Remote Manager to update Connect Tank firmware.

Note Before you begin, you should determine whether you want to apply the standard firmware or the continuous monitoring firmware. Refer to the Firmware options section for more information.

When using Remote Manager to update the firmware, you must first download the firmware onto your computer. Then you can access Remote Manager and schedule an offline firmware update. The next time the Connect Sensor wakes up and connects to Remote Manager, the firmware automatically updates.

You can use this method whether or not you have physical access to the device.

No physical access to the device

The firmware updates automatically the next time the Connect Sensor wakes up and connects to Remote Manager.

Physical access to the device

If you can physically access the device, you can choose to manually wake the device with a magnet or by pushing the Wake button on the device. The firmware is updated when the device wakes and connects to Remote Manager. See Wake Connect Tank for more information.

You can also do nothing: the firmware updates automatically the next time the Connect Sensor wakes and connects to Remote Manager.

  1. Get the current Connect Sensor firmware.
    1. Navigate to the Connect Sensor firmware section of the support page.
    2. Click the link for the desired firmware option: Digi Connect Sensor Standard Firmware or Digi Connect Sensor Continuous Monitoring Firmware. For more information about these options, see Firmware options.
    3. Click download to download the firmware onto your hard drive. Make a note of the location.
  2. Sign in to Remote Manager.
  3. Click the arrow next to your user name and choose Open Classic Remote Manager.
  4. Click Device Management > Devices tab.

  5. Right-click the Connect Sensor device you want to configure and click Firmware > Update Firmware.

  6. Click the gear button and do the following:

    1. Select Immediate.

    2. Select Schedule Offline.

    3. Click outside the Schedule Options pop-up window to return to the Update Firmware window.

  7. Click Browse and find the firmware file you previously downloaded.

  8. Click Firmware Update. The firmware file is saved to Remote Manager. The next time the device wakes and connects to Remote Manager , Remote Manager automatically updates the firmware on the device.

    Note If you have physical access to the device, you can also manually wake the device at any time with a magnet or by pressing the Wake button on the device. See Wake Connect Tank. The firmware is updated when the device wakes and connects to Remote Manager.

  9. Refresh your browser to get updated information.
  10. Verify the firmware version in Remote Manager:
    1. Click Device Management and find your Connect Sensor in the list of devices.

    2. Verify the firmware version in the Firmware Level column is correct for your device.