Trigger a Config Reset using the ERASE button

Note This procedure tells you how to trigger the Config Reset mode using the ERASE button by pressing it once, which is the default behavior for this button. You can change the reset behavior, which then becomes the default behavior. The mode chosen will determine what type of erase occurs (Config Reset, Keep Known-Working APNs, or Factory Reset) so if you need to trigger a Config Reset, make sure to check if the reset behavior has been configured first and what mode it is set to use.

1. Locate the ERASE button on the router.

2. Using a pinhole tool, press and release the button to trigger a Config Reset.

   The router reboots automatically.

   • All custom settings, user files, event/system logs, and user-configured/known-working APNs are deleted.

   • Generated keys and certificates remain.

   The router will connect to the network and to Digi Remote Manager via its Ethernet connection or its cellular SIM card using a pre-configured default APN.

3. (Optional) Reset the unique admin password, if needed.

   Tip Triggering a Config reset reverts the unique admin password you may have configured back to the factory-assigned default admin password. If you are trying to log in to the router locally after the Config reset is complete, you will have to use the factory-assigned default admin password, which is located on the product label sticker on the bottom of the router or the extra product label sticker. To configure a unique admin password, see to Change the default admin password for the admin user.