Device reset

A device reset is the process of restoring a router to a designated state. The state to which the router is restored depends on the mode triggered, which include Config Reset, Keep Known-Working APNs, and Factory Reset. There are several methods by which you can trigger each mode, including ERASE button, Web UI, and/or CLI.

See the Compare device reset modes for a description of the modes, the actions that will occur when one is triggered, and the methods available to trigger a specific mode. Or, take a look at the Device reset | Workflows for routers to see how you can apply them to streamline your own processes.

Things to know

• If installing DAL OS feature firmware version 25.8, the default behavior for the ERASE button does not change. If you want to configure the device reset behavior to use a certain mode every time a reset is triggered, see Configure device reset behavior.

• Performing any of the reset modes reverts the unique admin password you may have set back to the factory-assigned default password. This password can be found on the product label on the bottom of the device or on the extra product label sticker that came with your router. Log in to the router after the reset is complete to change the factory-assigned default password to your unique password, if needed.

• Performing a Factory Reset on a router, if the device is running DAL OS firmware version 22.2.9.x or newer, deletes all client-side certificates, including certificate(s) used for Digi Remote Manager communication. If you are re-using the device, you will need to Reset the device's client-side certificate.