Stale notifications for a device

You can determine the thresholds for a device that determine whether a stale notification is sent to the users that are connected to this device. A device becomes stale when it has not connected to Digi Axess during the specified time period.

By default, the stale notification configuration is inherited from the device's parent group.

Note You can change the notification settings for all devices in the parent group if desired.

Access the Digi Axess Admin page. You must have Admin or Device User privileges to access this page. However, only users with Admin privileges can access the Device Management section.
From the Device Management section in the Admin dashboard, click Change next to Devices.

As an alternative, you can click Devices from the dashboard pane on the left of the screen.
Search for the device that you want to update. The search results display in a list.
From the Serial Number column, click the serial number of the device that you want to change. The Devices page for that device displays.
Click the arrow buttons to scroll to the Stale Notifications page.
Disable Inherit Settings. Enable Stale Notifications is enabled by default.
Make the desired updates.
- Stale period: Enter time period in hours since the device last connected to Digi Axess. The default is 24 hours.
- Resend period: Select a time period option to determine when another stale notification should be sent. The default is 1 day.
- Resend limit: Enter the maximum number of times a stale notification can be sent. The default is 3.
Click Save to save the changes.