Stale notifications for a device group

You can determine the thresholds for all of the devices in a device group that determine whether a stale notification is sent to the users that are connected to the device group. A device becomes stale when it has not connected to Digi Axess during the specified time period.

By default, the stale notification configuration is inherited from the device group's parent group.

Note You can change the notification settings for a device if desired.

1. Access the Digi Axess Admin page. You must have Admin or Device User privileges to access this page. However, only users with Admin privileges can access the Device Management section.

2. From the Device Management section in the Admin dashboard, click Change next to Device Groups. As an alternative, you can click Device Groups from the dashboard pane on the left of the screen.

   The Device Groups page displays.

3. In the Group Name column, click on the name of the device group that you want to review. The Device Groups page for that device displays.

   To find a group, scroll through the list of names, or limit the list using the search field. Type a search term in the search field and then click Search.

4. Click the Stale Notifications tab.

5. Disable Inherit Settings. Enable Stale Notifications is enabled by default.

6. Make the desired updates.

   • Stale period: Enter time period in hours since the device last connected to Digi Axess. The default is 24 hours.

   • Resend period: Select a time period option to determine when another stale notification should be sent. The default is 1 day.

   • Resend limit: Enter the maximum number of times a stale notification can be sent. The default is 3.

7. Click Save to save the changes.