Update a user profile from the Digi Axess Admin page

You can make changes to a user profile if needed.

By design, an Admin user is not able to update their own profile. When you have accessed your own user profile, a yellow banner with a warning message displays at the top of the screen.

Note Any user can change their own contact information from their user profile, which is accessed from the Account menu in the Digi Axess map page. See Manage your user profile options.

1. Access the Digi Axess Admin page. You must have Admin or Device User privileges to access this page. However, only users with Admin privileges can access the User Management section.

2. From the User Management section in the Admin dashboard, click Change next to Users.

   As an alternative, you can click User Management > Users from the dashboard pane on the left of the screen.

3. Find the user profile that you want to update. You can scroll through the list of user profiles or use the Search fields to search for a profile.

4. Click on the user profile name. The Users screen displays.

5. The Account Information tab is selected by default. This is used to identify the user account.

   • Username: Change the user name. Spaces are not allowed. An entry is required.

   • Active option: Click the option to suspend or activate a user profile. When a user profile is suspended, that user cannot log into Digi Axess. See Activate or suspend a user profile.

   • Session timeout: Select a time out interval option. When no activity is detected during this time interval, the user is automatically logged out.

6. Click the Contact Information tab. For details about how this information is used, see Contact Information overview.

   • Email: Update the email address. An email address is required.

   • Phone number and Phone number 2: Update the primary and secondary phone numbers.

   • First name and Last name: Update the user's first and last name.

7. Click the Permissions tab to update the user's permissions.

   • Device Group: Select a device group for the user. The user has permission to manage and/or view the devices in this device group and receive notifications, depending on the assigned user role.

     Note This field cannot be changed if you are updating your own user profile.

   • Device Subgroup: Enter a device sub-group to limit access to this device only to users in the same device group and device sub-group. See Device sub-groups for more information.

     Note This field cannot be changed if you are updating your own user profile.

   • User Role: Select the role for this user.

     Note This field cannot be changed if you are updating your own user profile.

     • Admin: User has read/write capability for all features.
       • Only users assigned Admin privileges can access the User Management section of the Digi Axess Administration page.
       • One user profile with Admin privileges is available by default in your Digi Axess. This ensures that at least one user is able to maintain configurations and access the Digi Axess Administration page.

     • Device User: User has read/write capability for all features, except for the Notification Management and User Management features in Digi Axess Administration.

     • View Only: User can only view information.

   • Receive Reports: Select this option if this user should receive reports for all contact groups configured to send reports to the user's device group. This option is selected by default for Admin and Device User roles.

   • Receive Alerts: Select this option if this user should receive automation threshold alerts for all contact groups configured to send alerts to the user's device group. This option is selected by default for Admin and Device User roles.

8. Click the Security tab to manage the SSO (Single Sign-On) and MFA (Multi-Factor Authentication) features.

   Note Within Digi Axess, you cannot use both SSO and MFA.

   • Enable Single Sign-On: Determines whether the user is required to use SSO. When this option is disabled, the MFA configuration fields display.

   • Inherit Device Group Settings: Determine how the MFA configuration is configured:

     • Enabled: The MFA configuration inherited from a device group to which the user is assigned.

     • Disabled: MFA is configured for just this user.

   • MFA Required: Enable this option if MFA is required for this user.

   • MFA Reauth Timeout: Select the time interval at which the user will be required to re-authenticate using MFA when logging in.

   • MFA Enabled: Denotes whether the user has enabled MFA.

9. Click the OpenVPN tab to update the OpenVPN configuration.

   Note If you change the configuration, you must delete any existing OpenVPN user profiles and then import them again. For more information, see Update the OpenVPN configuration.

   • OpenVPN Client: Select the client configuration that should be sent to the user when the user is setting up the OpenVPN Connect Client. Options are:

     • Recommended: This option is recommended by Digi Axess.

     • Allow Credential Caching: Removes the --auth-nocache feature from the configuration.

       CAUTION! While this option can be used to improve connection stability, there are security risks to take into account. Refer to the OpenVPN reference manual for details

10. Click Save to save the change.