Log in to Digi Axess using an MFA backup token

After multi-factor authentication (MFA) has been enabled for your user profile, you must use the second authentication tool you chose when logging into Digi Axess. If you don't have access to your secondary authentication tool (for example, your phone battery has died), you can use one of the backup tokens that you previously generated and saved.

  1. Navigate to where you saved your backup tokens, and display the tokens. You can copy/paste or type the token into the Digi Axess Log In page in another step.

  2. Navigate to digiaxess.com in your web browser.

  3. Click Login. The Digi Axess Log In page displays.

  4. Enter your user name and password.

    • User name: Enter the user name for your Digi Axess account. Verify the user name with your system administrator.

    • Password: Enter the password for your Digi Axess account.

  5. Click Submit to log in to Digi Axess. The Digi Axess Log In page is updated for MFA.

  6. Click Use Backup Token. The Digi Axess Log In page is updated.

  7. Enter your backup token in the Token field.

  8. You can deselect the Don't ask again on this device option to avoid having to use MFA to sign in the next time you log into Digi Axess.

  9. Click Submit to log in to Digi Axess.