Use the ERASE button to reset your device

You can reset the Connect EZ settings using the ERASE button. You can erase the device configuration with one button press, and reset the device to the factory defaults with a second button press. You must press the button the second time within 5 minutes of the reboot that occurs after the first button press.

Note The device's firmware version remains the same.

For more details about the button press actions, see Erase device configuration and reset to factory defaults.

First press: Erase device configuration

Second press: Reset the device to factory defaults

To erase device configuration and reset factory defaults:

  1. Make sure that the Connect EZ has been powered on for at least 30 seconds.
  2. Locate the ERASE button on the front of the device.
  3. First press: Erase the device configuration.
    1. Using a pinhole tool, press and hold the ERASE button for 10 seconds.
    2. The following actions occur:

      • Clears all configuration settings. When the device restarts, it uses the factory default configuration.

      • Deletes all user files including Python scripts.

      • Clears event and system log files.

    3. The device powers off and automatically reboots.
  4. Second press: Reset to the factory defaults.

    Note You must press the button the second time within 5 minutes of the reboot that occurs after the first button press.

    1. Using a pinhole tool, press and hold the ERASE button for 10 seconds.
    2. The following actions occur:

      • Erases all automatically generated certificates and keys.

      • Creates a new event in the event log, indicating a factory reset.

      • The password for the admin user reverts to the factory-assigned default password that is printed on the label on your device.

    3. The device powers off and automatically reboots.