Update the firmware from the Devices page in Remote Manager

You can update the device firmware for one or multiple devices from the Devices page in Remote Manager.

Before you begin, verify the TCP connection method your device uses to connect to Remote Manager: query once a day or use a persistent TCP connection. See TCP connection.

WARNING! The firmware version 3100F reorganizes the product's flash memory and upgrades the product to version 31010. You cannot downgrade to a version earlier than 31010 after installing 3100F/31010.

To perform a firmware update:

1. Download the updated firmware file for your device from Digi's support site.
   1. Go to the Digi XBee 3 Cellular LTE CAT 1 support page.
   2. Scroll down to the Firmware Updates section.
   3. Locate and click Digi XBee 3 Cellular LTE CAT 1 firmware release to download the zip file.
   4. Unzip the file. The file contains either a .ebin or a .gbl file.
2. Set up a persistent connection to connect the device to Remote Manager. See Restore persistent connection to a remote XBee.
3. Log into Remote Manager.
4. In your Remote Manager account, click Device Management > Devices.
5. Select the first device you want to update. To select multiple devices (must be of the same type), press the Control key and select additional devices.
6. Click More in the Devices toolbar and select More > Update > Update Firmware. The Update Firmware dialog appears.
7. Click Browse to select the .ebin or .gbl file that you unzipped earlier.
8. Click Update Firmware. The updated devices automatically reboot when the updates are complete.

   Note The update is immediately rejected and an error is returned if the device is going into sleep mode or is being shut down. See Clean shutdown.

9. When all changes are complete, disconnect the device from Remote Manager.