Digi IX40 Quick start

Welcome to the IX40 router quick start guide. In this guide, we will outline the essential steps to set up your routers, which are the foundation of your cellular network and IoT ecosystem.

You're here because you scanned the QR code on the Welcome card that came inside the router box.

CAUTION! Do not lose the extra product label card that comes with each IX40 router! Every router you receive from Digi has a unique password. This password appears on the product label on the bottom of the router, and on the extra product label card. You must use this password to add and then configure the router. You can change the password, but if you factory reset the router, you will need to use this unique password again.

A CONGRATULATIONS! sticker is now included on the outside of EX, IX, and TX router boxes. This stickers means you have the Digi 360 subscription and all your devices have Digi 360 licenses. Scan the QR code or go to the Digi 360 page on digi.com for information about your subscription, including benefits and warranty. You can also access your Customer Portal from that same page to activate new routers and link them to your Digi account.

For a majority of customers, your new routers may already be linked to your Digi customer account, as well as to Digi Remote Manager. If they are, then you do not need to activate them. If you have any questions about whether you need to activate or register your routers, contact your Reseller or visit Digi Technical Support.

To get your routers set up and connected to the internet and registered in Digi Remote Manager:

Step 1: Connect your Digi IX40

  1. Connect your router.

    1. Locate the SIM Cover on the left side of the Digi IX40.

    2. Use a #0 Philips screwdriver to loosen the SIM Cover screw.

    3. Remove the SIM Cover and expose the two SIM Card Slots and Trays.

    4. To remove SIM Card Tray 1 (top), lightly push the tray until you hear it click.

      The SIM Card Tray unseats.

    5. Pull the SIM Card Tray out of the SIM Card Slot.

    6. Turn the SIM Card Tray over.

    7. With the metal contacts on the 4FF SIM Card facing up, push the SIM Card into the Tray.

    8. Grease the metal contacts, if needed.

      9. Note If the Digi IX40 is used in an environment with high vibration levels, fretting may cause unexpected SIM card failures. To protect the SIM cards, Digi strongly recommends that you apply a thin layer of dielectric grease to the SIM contacts prior to inserting the SIM card. For more information, see Apply dielectric grease.

    9. Turn the SIM Card Tray over again.

      The metal contacts now face down.

    10. To re-insert the SIM Card Tray, push it back into the SIM Card Slot (top).

      11. CAUTION! Make sure to line up the SIM Card Tray with the top SIM Card Slot. There is a space at the top. If you do not align the SIM Card Tray with the Sim Card Slot, the SIM Card Tray could fall into the Digi IX40.

    11. Push lightly on the SIM Card Tray until it clicks.

    12. Re-attach the SIM Cover and hand-tighten the screw.

      CAUTION! When tightening the screw, do not exceed 2 lb-in. (225 nM-m) of torque. You could damage the SIM Card Cover or the SIM slots inside the Digi IX40.

  2. Attach and hand-tighten the four cellular antennas to the WWAN1, WWAN2, WWAN3, and WWAN4 ports.

  3. To connect the Digi IX40 to the internet, attach the Ethernet cable into the WAN/ETH1 port and then connect the other end of the cable to a device with internet connectivity (e.g., corporate router, switch, or Wi-Fi access point.

  4. Connect the Digi IX40 to DC power.

    Note If the PWR LED is not lit, then check the power source.

Step 2: Set up access to Digi Remote Manager

To set up access to Digi Remote Manager:

  1. Go to my.digi.com to create a new account.

    You will receive an email from Digi Remote Manager after the registration is complete.

  1. Click the link in the email to go to Digi Remote Manager and click Forgot Password to set your our login and password.

  2. Log in to Digi Remote Manager.

Step 3: Add your router to Digi Remote Manager

Add your router as instructed in Remote Manager Getting started wizard.

Step 4: Complete setup

  1. The device should connect within a couple of minutes.

  2. If newer firmware is available, Remote Manager will prompt you to update the device. Click Update to update the firmware. Remote Manager will perform the update in the background and let you know when the device is up to date.

  3. Click Done when the firmware update is complete.

Step 5: Configure cellular APN

If you inserted a SIM card in the Digi IX40, once the it is powered up, it will attempt to set up the APN automatically. However, if your SIM was set up with a custom APN, it must be manually configured.

To manually configure the APN:

  1. In Remote Manager, click Management, and then Devices.

  2. In the list of devices, click the name of your Digi IX40.

    The Details page appears.

  3. Click the Settings tab.

  4. Click Config to expand the menu, and then click Network.

  5. In the Network list, click Interfaces to expand the menu, and then click WWAN1.

  6. In the WWAN1 menu, click modem.

  7. For the APN list only option, toggle this option so it is enabled.

  8. Click Apply to save your changes.

You have completed the quick start process for your Digi IX40.