Remove MFA from a user profile

After multi-factor authentication (MFA) has been enabled for a user's profile, the user can review remove an existing two-factor device if needed. If you do this action, you must re-enable MFA for your user profile to be able to log into Digi Axess.

  1. Access the Digi Axess Admin page. You must have Admin or Device User privileges to access this page. However, only users with Admin privileges can access the User Management section.

  2. In the left-hand pane, click your log in name at the top of the section. The Update Profile screen displays.

  3. Click the Security tab, if is not selected by default.

  4. Click Remove. The Remove Two-factor Device page displays.

  5. Click Confirm to confirm this action.

  6. Click Remove. The Enable MFA page displays.

  7. Click Next. You are required to select an authentication method. Options are:

    1. Token generator: Use an app-based verification, such as Duo, Authy,or Google Authenticator.

    2. WebAuthn: Use a device or biometric verification, such as YubiKey, Passkey, or Windows Hello.

  8. Click Next. Follow the Enable MFA wizard to complete the process. When complete, a confirmation page displays.

  9. Click Back to Account Security. The Update Profile page displays.

  10. You should create back-up tokens, which can be used to access your device if you don't have another device from which to complete the multi-factor authentication when you log in.

    1. Click Show Codes. You may be asked to log in using MFA. The Backup Tokens page displays.

    2. Click Generate Tokens. The page is updated to display 10 tokens.

    3. Copy these tokens, and save them to a place that is easily accessible to you if you don't have another device from which to complete the multi-factor authentication.

    4. Click Back to Account Security. The Update Profile page is updated to show that you have 10 backup tokens available.

  11. Click Home to display the Digi Axess map page.