Digi IX10 Quick start

Introduction

Welcome to the IX10 router quick start guide, which walks you through the essential steps to deploy your router efficiently, ensuring you are up and running in no time.

You're here because you scanned the QR code on the Welcome card that came inside the router box.

Before you begin

Review your Digi 360 subscription information.

A CONGRATULATIONS! sticker is now included on the outside of EX, IX, and TX router boxes. This sticker means you have the Digi 360 subscription and all your devices have Digi 360 licenses. Scan the QR code or go to the Digi 360 page on digi.com for information about your subscription, including benefits and warranty.

Keep the extra product label sticker in a safe place.

Every Digi router has a product label on the bottom, which has information unique to that device, including product model, part number, QR code, password, MAC address and serial number. There is an identical sticker included in the router box. You can refer to the information on this extra sticker if you do not have access to the hardware. Using the extra product label sticker is the most efficient way to register routers in Digi Remote Manager.

Gather accessories.

Accessories may be purchased with the IX10 device, or you can provide your own.

Here's the list of accessories used in this Quick start:

	Antennas Two cellular antennas, ordered separately.
	Power supply Ordered separately.
	DIN rail clip Ordered separately. For optionally clipping the IX10 to a DIN rail.
	Laptop or personal computer Use an Ethernet cable to connect your IX10 to a laptop or PC.
	SIM card(s) If you intend to configure cellular WWAN access at this time, acquire SIM cards as needed. Note the carrier, network APN (Access Point Name), and SIM pin (if any) for each card.
	Ethernet cable
	Smart phone or tablet Optional: Use a smart phone or tablet to automatically register your IX10 in your Digi Remote Manager account and connect to your cellular network. See Add a device to Remote Manager using information from the label.

Instructions

Step 1: Set up the router hardware.

1. Insert SIM card(s)

   Insert your activated 2FF SIM card provided by your cellular carrier into the device:

   1. Use a Philips #0 driver to remove the SIM slot cover.

      

   2. For high-vibration environments, apply a thin layer of dielectric grease to the SIM contacts.
   3. Insert the SIM card into the SIM 1 (top) socket. Insert the end of the SIM card with the chamfered corner positioned as indicated. Push the SIM in until it clicks into place.

      

   4. After SIM card is installed, use a Philips #0 driver to secure the SIM slot cover. Torque screw to 2 in lbs (225 mN m) maximum.

   Apply Dielectric Grease over SIM Contacts

   Note Digi recommends using either the Loctite® LB 8423 Dielectric Grease or Synco Lube® Silicone Dielectric Grease.

   1. Use a sheet of paper or cardboard over the area where you intend to work.

   2. Use isopropyl alcohol and a cotton-tipped applicator to gently clean the SIM contacts. Using isopropyl alcohol requires a well vented environment. Demineralized water can also be used as an alternative.

      

   3. Once the surface is clean and dry, apply a small amount of dielectric grease in a thin layer over the contacts. Use a new cotton-tipped applicator to work the grease smoothy over the contacts. Apply gentle pressure.

   4. When the dielectric grease has been applied, insert the SIM into the SIM slot as described above.

2. Attach cellular antennas

   Securely tighten each antenna using the barrel connector at the base of the antenna.

Step 2: Connect DC power.

1. Use an Ethernet cable to connect the Ethernet port to your PC.

Step 3: Register for a Digi Remote Manage account.

• If you need to register a new company account and you have a never-registered Digi 360 router, follow the procedure called Quick start | New Digi Remote Manager account creation in the Digi Remote Manager User Guide. Once you have completed it, you can go to Step 4: Register your device and finish this quick start.

• If you already have a Digi Remote Manager account, skip to Step 4: Register your device.

• If you prefer to configure the device locally rather than using Remote Manager, see Configuration and management section of the IX10 User Guide.

Step 4: Register your router.

1. Register the device as instructed by the Remote Manager Getting Started wizard.

Step 5: Complete setup.

1. The device should connect within a couple of minutes.

   

2. If newer firmware is available, Remote Manager will prompt you to update the device. Click Update to update the firmware. Remote Manager will perform the update in the background and let you know when the device is up to date.

   

3. Click Done when the firmware update is complete.

Step 6: Configure the cellular APN.

If you installed a SIM in Step 1: Connect DC power, the device will attempt to setup the APN automatically. However, if your SIM was set up with a custom APN, you will need to configure it manually:

1. Navigate to the Settings tab in the Remote ManagerDevice Details view.

2. Expand the Config menu item and click on the Network settings menu.

3. Expand Interfaces > Modem > modem > APN list > APN list 1.

4. For APN, enter the custom APN provided by your cellular provider.

5. Click Apply.

6. Navigate back to the Details tab and watch for confirmation of cellular connectivity.

Your IX10 router hardware is set up, it is connected to the internet, and registered in Digi Remote Manager.