Trigger a Config Reset using the ERASE button

Note This procedure tells you how to trigger the Config Reset mode using the ERASE button by pressing it once, which is the default behavior for this button.

1. Locate the ERASE button on the device.

2. Using a pinhole tool, press and hold the button for about 10 seconds, until all USB LEDs blink twice to trigger a Config Reset.

   The device reboots automatically.

   • All custom settings, user files, event/system logs, and user-configured/known-working APNs are deleted.

   • Generated keys and certificates remain.

   The device will connect to the network and to Digi Remote Manager via its Ethernet connection or its cellular SIM card using a pre-configured default APN.

3. (Optional) Reset the unique admin password, if needed.

   Tip Triggering a Config reset reverts the unique admin password you may have configured back to the factory-assigned default admin password. If you are trying to log in to the device locally after the Config reset is complete, you will have to use the factory-assigned default admin password, which is located on the product label sticker on the bottom of the device or the extra product label sticker. To configure a unique admin password, see to Change the factory-assigned administrator password for a device to a unique password.

4. Fix the client ID and Hub certificates mismatch.

   1. Remove the client ID from the Hub. See Remove a Hub certificate.

   2. Add the client ID to the Hub. See Add a Hub certificate.