Device reset | Workflows for routers
DAL OS firmware version 25.6 or earlier
Field troubleshooting
Requirements
-
Device is running DAL OS feature firmware version 25.8 or newer.
-
The Device reset behavior has been configured to use Keep Known-Working APNs reset mode.
Direction
On-site device reset: Press the button one time to trigger Keep Known-Working APNs reset mode.
Outcome
-
All custom settings, user files, and event/system logs are erased.
-
Generated keys, certificates, and APNs remain.
Note Preserving known-working APNs ensures that the router can reconnect to cellular service without manual reconfiguration.
DA OS firmware version 25.8 or newer
Field troubleshooting (keep connectivity)
Requirements
-
Device is running DAL OS feature firmware version 25.8 or newer.
-
The Device reset behavior has been configured to use Keep Known-Working APNs reset mode.
Direction
On-site device reset: Press the button one time to trigger Keep Known-Working APNs reset mode.
Outcome
-
All custom settings, user files, and event/system logs are erased.
-
Generated keys, certificates, and APNs remain.
Note Preserving known-working APNs ensures that the router can reconnect to cellular service without manual reconfiguration.
Remote troubleshooting (keep connectivity, no truck roll)
Requirements
-
Device is running DAL OS feature firmware version 25.8 or newer.
-
The Device reset behavior has been configured to use Keep Known-Working APNs reset mode.
Direction
Remote device reset: Use the Web UI procedure or the CLI procedure to trigger Keep Known-Working APNs mode.
Outcome
-
All custom settings, user files, and event/system logs are erased.
-
Generated keys, certificates, and APNs remain.
Note Preserving known-working APNs ensures that the router can reconnect to cellular service without manual reconfiguration.
Field decommission
Requirements
-
Device is running DAL OS feature firmware version 25.8 or newer.
-
The Device reset behavior has been configured to use Factory Reset mode.
Direction
On-site device reset: Press the button one time to trigger Factory Reset mode.
Outcome
-
All custom settings, user files, event/system logs, generated keys, certificates, and APNs are erased.
The routerreverts to the default settings specified by the manufacturer.
Remote decommission
Requirements
-
Device is running DAL OS feature firmware version 25.8 or newer.
-
The Device reset behavior has been configured to use Factory Reset mode.
Direction
Remote device reset: Use the Web UI procedure or the CLI procedure to trigger Factory Reset mode.
Outcome
-
All custom settings, user files, event/system logs, generated keys, certificates, and APNs are erased.
The routerreverts to the default settings specified by the manufacturer.
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