Reach Digi Remote Manager on a private network

If your company has a private network and you have devices that need to reach Digi Remote Manager, there are several methods available:

• Pinhole: a communication port on your network not protected by the firewall which allows the application on the device to reach Digi Remote Manager.

• Proxy server: a dedicated software system equipped with its own IP address that runs on your network and acts as an intermediary between the device and Digi Remote Manager.

• VPN Tunnel: a virtual private network that offers a secure, encrypted connection between a device and the internet.

Pinhole method

Using the pinhole method requires your network administrator to remove the firewall connection on a communication port. For more information, see Firewall concerns for outbound EDP connections to Digi Remote Manager.

Proxy server method

The device is capable of connecting through an HTTP proxy, such as Squid, but it is up to the network administrator to decide which HTTP proxy type to use.

To enable a proxy server and enter the server and port in Digi Remote Manager, see step 17 in Configure your device for Digi Remote Manager support.

Tip To see instructions for setting up Squid and then configuring a device (not DAL) to reach Digi Remote Manager, see the Digi Quick Note, Connecting to Digi Remote Manager Through Web Proxy. Though this Quick Note references older technology and device types, it may provide a network administrator with concrete examples from which they can draw correlations to newer technology and devices.

VPN Tunnel method

Configuring a VPN tunnel to communicate with Digi Remote Manager is a two-step process. One step is done by your organization's network administrator and the other by Digi Support.

Step 1: Set up the VPN tunnel

Your organization's network administrator needs to set up a VPN tunnel on your network, which will be used to communicate with Digi Remote Manager through the Digi cloud service.

Step 2. Contact Digi Support.

Digi Support configures the Digi cloud service to allow your VPN to communicate with Digi Remote Manager. Contact Digi Support at https://www.digi.com/contactus.