If you are a Digi customer, register your devices in the Digi Customer Portal, https://my.digi.com.

• Item number found on your Digi purchase order.

• Serial number for each device you need to register.

• Reseller or Distributor from whom you purchased your devices, if applicable.

• Extended contract and length terms, if applicable.

• Remote Manager Primary Account Administrator Username and Email or Customer ID #, if needed

You have 48 hours to register your routers in the Customer portal, https://my.digi.com.

Digi Customer Operations or your Reseller will register the routerss for you. Though rare, you may have to register your own routerss in the Customer portal and/or Digi Remote Manager. For information about how to do so, see Digi EX15 Quick Start.

Yes, you will receive an email confirming registration. You will also receive Digi Remote Manager login credentials.

Digi 360 is available in one-, two-, or 4-year subscriptions.

Yes. You will be notified at least 60 days before and then again 30 days before your Digi 360 subscription expires.

Yes. You can update your current Digi Remote Manager license to a Digi 360 subscription as long as you are running DAL OS and the warranty on those devices has not yet expired.

The advantages of a Digi 360 subscription include the following:

• Faster deployment of devices and network.

• Manage a complex ecosystem of IoT devices.

• Update multiple devices simultaneously.

• Accurately predict operating expenses.

• Manage your device and network lifecycle.

• Enhance the value of your network.

• Protect your investments.

• Achieve ROI.

You may renew your suspended subscription during the suspension period. If you renew during this period and Digi receives payment before this period is over, the renewed subscription will be backdated. The renewed subscription will start on the first day after your original subscription ended.

Yes. Digi Professional Services can help you set up your IoT network from start to finish, including:

• Project planning

• Web app, mobile app, Python, and bash script development

• Device retrofits

• Deployment

Yes. You can expand your Digi 360 subscription to include the following services:

• Containers

• WAN bonding

• Mobile VPN

Go to the Digi website, https://www.digi.com/products/iot-software-services/value-added-services, for more information.

No. The start and end dates of your Digi 360 subscription and your value-add services do not have to be the same.

Yes. You can renew your current license.