Allow the Hub to connect to Remote Manager

You can use Digi® Remote Manager to view your Hubs and manage the information sent from the Hub to Remote Manager. By default, the Hub is configured to connect to Remote Manager, and Remote Manager is configured to allow a connection with the Hubs.

You can enable access for the Hub to Remote Manager and specify reconnect time and keepalive intervals in the Remote Manager Configuration page. You can view information about the connection to Remote Manager in the System Statistics page and in the Connections Management page.

Note You must have a Remote Manager account and add the Hub to Remote Manager to be able to view the Hub data in Remote Manager. For more information, see View Hub information in Remote Manager.

To enable access to Remote Manager for the Hub:

  1. Open the web UI.
  2. Click Remote Manager in the Configuration section. The Remote Manager Configuration page appears.
  3. Select Enable Remote Manager Connectivity. This option is selected by default.
  4. In the Remote Manager Server field, enter the name of your Remote Manager server. A value is entered by default.
  5. Enter the following information:
    • Reconnect Time: The amount of time to wait after the Hub has been disconnected from Remote Manager before the Hub should automatically try to reconnect. The time is measured in seconds. The default is 30 seconds.
    • Device keepalive interval: The interval at which the Hub sends a keep-alive packet to Remote Manager if the Remote Manager connection is idle. Remote Manager expects to receive either Remote Manager protocol messages or keep-alive packets at the specified interval. The time is measured in seconds. The default is 60 seconds.
    • Server keepalive interval: The interval at which Remote Manager sends a keep-alive packet to the Hub if the Remote Manager connection is idle. The Hub expects to receive either Remote Manager protocol messages or keep-alive packets at the specified frequency. The time is measured in seconds. The default is 60 seconds.
    • Maximum missed keepalives: The number of consecutive keep-alives can be missed before the connection between Remote Manager and the Hub is considered lost and subsequently closed by the Hub and Remote manager. The default is 3.
  1. Click Apply to apply and save the change.
  2. To ensure your connection to Remote Manager, see View Hub information in Remote Manager for details about adding the Hub to Remote Manager.