Enable Virtual COM port (VCP) on the driver

On Windows 10 computers, if XCTU does not see the devices you have attached to a PC, you may need to enable VCP on the USB driver.

To enable VCP:

1. Click the Search button.
2. Type Device Manager to search for it.
3. Click Universal Serial Bus controllers.
4. If it displays more than one USB controller, unplug the XBee 3 Cellular LTE-M/NB-IoT and plug it back in to make sure you choose the correct one.
5. Right-click the USB controller and select Properties; a dialog displays.
6. Select the Advanced tab.
7. Check Load VCP.
8. Click OK.
9. Unplug the board and plug it back in.