Update the firmware from the Devices page in Remote Manager

You can update the device firmware for one or multiple devices from the Devices page in Remote Manager.

Before you begin, verify the TCP connection method your device uses to connect to Remote Manager: query once a day or use a persistent TCP connection. See TCP connection.

Note Digi Remote Manager requires TCP and will not work with NB-IoT, unless the carrier supports TCP.

WARNING! The firmware version 1140F reorganizes the product's flash memory and upgrades the product to version 11410. You cannot downgrade to a version earlier than 11410 after installing 1140F/11410.

To perform a firmware update:

  1. Download the updated firmware file for your device from Digi's support site.
    1. Go to the applicable Digi XBee 3 Cellular LTE-M support page:
    2. Scroll down to the Firmware Updates section.
    3. Locate and click Digi XBee 3 Cellular LTE-M/NB-IoT firmware to download the zip file.
    4. Unzip the file. The file contains either a .ebin or a .gbl file.
  2. Set up a persistent connection to connect the device to Remote Manager. See Set up a persistent connection to a remote XBee.
  3. Log into Remote Manager.
  4. Click Devices in the left pane.
  5. Select the first device you want to update. To select multiple devices (all devices must be of the same type), press the Control key and select additional devices.
  6. From the toolbar at the top of the screen, click Actions. Scroll down and click Update Firmware. The Update Firmware dialog appears.
  7. Make sure Update Firmware File is selected in the list box. This is the default.
  8. Click Choose File to select the .ebin or .gbl file that you unzipped earlier.
  9. Click Update. The updated devices automatically reboot when the updates are complete.

    Note The update is immediately rejected and an error is returned if the device is going into sleep mode or is being shut down. See Clean shutdown.

  10. When all changes are complete, disconnect the device from Remote Manager.