Connect and disconnect devices

A device can have two possible states when added to OEM Cloud:

• Listed in OEM Cloud and connected to OEM Cloud.
• Listed in OEM Cloud but not connected to OEM Cloud.

If the device is plugged in, has an Ethernet or Wi-Fi connection, has carrier service and has a SIM card installed, it should automatically connect to OEM Cloud when added to the OEM Cloud inventory. However, if any of these requirements are not met, the device will not connect. In this case, try adding the device again once all requirements listed above have been met.

Devices in the device list display a red disconnect symbol if they are not connected, or a blue connected symbol if they are connected.