Connect a device via SM/UDP

You can send a connection request to a device via SM/UDP (Short Message/User Datagram Protocol). You must first configure the device for SM/UDP support.

  1. Click Device Management > Devices.
  2. Select a device that you want to connect.
  3. Click More > Send Message from the SM/UDP category. The Send Message dialog appears.
  4. Click Request Connect from the drop-down menu. The SM/UDP Request Connect dialog appears.
  5. Check Request Response if you want to receive a success or failure message from the device.
  6. Click Send. A dialog appears showing the progress of the connection request message. When complete, the device will receive an SM/UDP message instructing it to establish an EDP connection with Remote Manager.

To see the most updated status for your device, click the circular refresh button.

Note A device connected via SM/UDP may not disconnect automatically. In this case, manually disconnect the device.