Device Health chart

The Device Health chart in the dashboard shows a summary of the health of your devices. Device health is determined by a set of metrics reported by your devices. Sample health metrics include cellular signal strength and quality, CPU and memory usage, and local network performance statistics.

For each health metric the device reports, you can configure the values for three thresholds: normal, warning, and error. See Configure device health thresholds in Remote Manager.

You can generate reports about the device health metrics that are represented by the chart in the dashboard. See Reports for more information.

The overall health of a device is reported as an aggregate of all health metrics for the device:

• Normal: All health metrics for the device are within configured normal thresholds.
• Warning: At least one health metric for the device is within a configured warning threshold, and no health metrics are within a configured error threshold.
• Error: At least one health metric for the device is within a configured error threshold.
• Unknown: Device health information is not found and the device state is unknown.

You can filter the data included in the chart using one or both of the following methods:

• Click a status label beneath the chart to include or exclude that status.
• From the Filter by options, select a group or device type that you want to display in the chart. See Filter the dashboard charts for more information.