Carrier accounts

Remote Manager is integrated with various cellular service providers so you can monitor your cellular data usage directly within Remote Manager. To enable this functionality, Remote Manager creates a link between your Remote Manager-enabled device and its unique mobile identifier (ICCID for GSM and MEID, or ESN for CDMA).

To list the supported carriers, select Admin > Account Settings > Carrier Account.

Configuring a carrier account allows Remote Manager to interface with that carrier to gather and display your data usage information. Add carrier-integrated device(s) to your inventory to begin viewing carrier data usage information directly within Remote Manager.

Once you have configured a carrier account, the rate plans associated with that cellular service provider will be displayed within your list of subscriptions. Rate plans will correspond to cellular data or cellular SMS. If an SMS rate plan is not visible for your cellular service provider, either SMS usage is not available in your carrier’s API or Remote Manager is not capable of sending or receiving SMS messages to mobile devices on your cellular plan.

When a carrier-integrated device is added to your Remote Manager inventory, the carrier subscription corresponding to that device will be assigned automatically. However, in the following cases, it may be necessary to manually assign a carrier subscription:

• More than one carrier account is configured within Remote Manager
• The Remote Manager account inventory contained carrier-integrated devices prior to carrier account configuration

Note Carrier data usage values available in Remote Manager are updated in accordance with the carrier’s proprietary API, with frequency and timing of data refresh varying from carrier to carrier.

Note Carrier Subscription Management is provisioned by default with some Remote Manager editions, but not all. If you are unable to configure a carrier account, contact Customer Service to add this service to your account.