Common provisioning issues

Some common causes for XBee Gateway failing to provision include:

Probable cause Resolution
No or poor cellular signal

Check signal strength in the Signal strength, Signal level, and Signal quality fields.

  • In Remote Manager, click System information > Mobile information.
  • In the web interface, click Administration > Mobile Status.

Move the device to a different location and recheck the signal quality.

 

Placement can drastically increase the signal strength of a cellular connection. Often times, moving the gateway closer to an exterior window or to another location within the facility can result in optimum reception. Another way of increasing throughput is by physically placing the gateway on the roof of the building, in an environmentally safe enclosure with proper moisture and lightning protection.

 

If you are unable to relocate the gateway, note that the optimum physical orientation is for the gateway to be standing on its edge, with the Ethernet port and power plug pointing towards the nearest cell tower.
SIM is not properly installed

Check the following pages of the web interface for the following fields and messages:

  • The Configuration > Mobile Connectivity page SIM PIN status, the SIM IMSI, and SIM ICCID. If these items are blank, the SIM is not properly installed.
  • On the Administration > Mobile Status page: SIM not ready.
  • On the Administration > System Log > Event Log, the message Connection error: SIM not ready.

Ensure that a SIM is properly installed.

Unit does not have proper APN entered

If the proper APN is not entered, the device will not receive a Mobile IP Address.

 

Access the mobile status page:

  • In Remote Manager, click System information > Mobile information.
  • In the web interface, click Administration > Mobile Status.

Check the mobile status fields:

  • The Mobile IP Address will be blank.
  • The SIM IMSI, SIM ICCID and SIM PIN status fields will display values.
  • The Signal strength will be good.
  • Connection error will display Not registered.
  • Carrier loss will display Disconnect reason.
  • The Connections, Connection errors and Carrier loss will be incrementing.

Ensure that the proper APN is entered by verifying the name entered under Configuration > Mobile Connectivity and possibly verifying with the provider. Also, the provider may require a user name and password.