Device Discovery troubleshooting tips

If your device does not appear in the list of devices after using the Digi Device Discovery utility, consider the following tips.

• Firewalls: Verify that any software firewalls (common examples are Windows Firewall and most popular Anti-Virus software) are disabled. These can block the discovery process. Also, any physical firewall will almost certainly block the discovery process as well.
• Routers or switches: Is there a router between the computer running the discovery utility and the Digi device itself? Normally, routers will block the discovery process. If possible remove them and use a hub instead. If there is a switch in between this may or may not be a problem. Occasionally they are configured to block the discovery traffic. If you are unsure use a hub or a direct Ethernet cable connection. If the port on your Router/Switch/Hub is bad, try a different port.
• Cabling: If nothing else works, try using a direct crossover Ethernet cable directly between the computer and the Digi device. Another option is to try another Ethernet cable.
• Ethernet LED: Check the Ethernet Link LED on the Digi device. Is the light solid? If not, there is not a valid network connection and it will not be possible to discover the device.
• Network adapters: Verify that you enabled the correct network adapter and disabled all other network adapters. If more than one network adapter is enabled, the discovery process will fail.
• Change Digi device: If you have second Digi device, try discovering it instead to see if you have the same problem. Though it may not solve your original discovery problem, it should provide you with some additional troubleshooting clues.