USB license dongle cannot be found

Try these suggestions in the following order:

  1. Make sure the license information on the dongle has not expired, contact the appropriate dongle/software vendor.
  2. Make sure the USB license dongle is functioning correctly:
    1. Connect it directly to a physical computer (not to an AnywhereUSB device).
    2. Install the proper dongle driver and confirm that the dongle is installed properly by checking Windows Device Manager.
    3. If you have software to test the dongle, run the software to make sure the dongle is working properly. If the dongle does not work, it will likely not work with an AnywhereUSB device.
  3. Make sure that another USB device works on the same AnywhereUSB port, such as a USB keyboard or mouse.
  4. Make sure that you are running the most current AnywhereUSB driver and firmware versions on the host computer.
  5. Make sure the computer has the most current dongle driver version.
  6. Start the AnywhereUSB Remote Hub Configuration Utility and do the following:
    1. Select File > Preferences.
    2. Select the Use Microsoft Device IDs check box, and click Save.
    3. Disconnect from the AnywhereUSB device then re-connect to the device.
  7. If you are launching the protected software from a computer connected through a Windows Remote Desktop Session, you need to use the console option instead to connect directly to the computer and then run the software.
  8. Add the dongle as a permitted device based on its PID/VID, as follows:
    1. Open the AnywhereUSB Viewer Utility.
    2. In the AnywhereUSB program group, select the USB device and make note of the VID (Vendor ID) and PID (Product ID) of that device. Each ID should be four characters, in HEX format, such as 0x1234. Ignore the leading 0x when taking note of the values.
    3. Using the Windows Registry Editor, go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ionhub.
    4. With ionhub selected, select Edit > New > Multi-String Value.
    5. Rename the new value to PermittedDevices (case sensitive).
    6. Double-click PermittedDevices and in the Value data field, type Vid_1234&Pid_5678 (where 1234 is the Vendor ID and 5678 is the Product ID of the USB device).
    7. Click OK and close Registry Editor.
    8. Restart the host computer.
  1. Disable Windows Data Execution Prevention.
  2. If the parallel port is not used, disable it in the host computer’s BIOS.

Note A virtual machine has a BIOS. When the computer running the virtual machine does not have a physical parallel port, the option might be in the BIOS of the virtual machine.

For details, see Appendix A: AnywhereUSB permitted device list.