Troubleshooting resources

Use the troubleshooting information in this section to resolve your issue with your Digi device. If you cannot resolve the issue using the information in this section, there are several resources you can use to resolve your issue on the Digi Support site.

To resolve a problem from the Digi Support site:

1. Visit Digi’s Knowledge Base at www.digi.com/support/knowledge-base and search for articles related to your situation.
2. Visit our support forums at www.digi.com/support/forum/ and search for posts from other users with similar situations.
3. Complete a support ticket at www.digi.com/support.
   You will need to create a user account if one is not already set up.

4. To obtain direct assistance for your issue within a four hour time period, log in to your paid support account (or create one) at www.digi.com/support, and submit a support ticket.