Device not connected to the cellular network

The following basic troubleshooting steps resolve most cellular connection issues for a Digi Axess. You need physical access to the device to complete the steps.

Verify SIM configuration

1. Verify the following for your device:
   1. Make sure the SIM card is inserted correctly into the SIM tray.
   2. Make sure you are using the correct APN and that the PIN, user name, and password are configured, if required.
2. Contact your cellular service provider to make sure your SIM card is activated and assigned to a contract.

Check cellular antenna

• Make sure the cellular antenna is securely installed on the device and is not damaged.
• Verify that the antenna installed on the device matches the available network. For example, a 3G antenna may not work as expected when installed on an LTE-only device.

Verify cellular network coverage

Work with your cellular service provider to make sure there is adequate network coverage for the device installation area. If possible, do one of the following:

• Move the device to an area with adequate cellular network coverage
• Use a cabled antenna to move the antenna to get a better signal without moving the device

Check battery life

Older batteries may not have enough power to connect to the cellular network and you may need to replace the battery. If Digi Axess has been deployed for some time, check the battery life.