Before you begin: Activate the SIM card in your devices

Your device has been shipped with a pre-installed SIM card from M2M Wireless (www.m2mwireless.com). M2M Wireless provides cellular service designed specifically for your device, including seamless access to Digi Axess over a secure private network (VPN).

Follow these instructions to contact M2M Wireless and activate cellular service.

For users that do not have an M2M account

Do one of the following:

• Email support@m2mwireless.com with the subject line New Digi Account, and ask for support in setting up an account.

• Call (805) 701-0151, and M2M will guide you through the new account set up process.

For users that do have an M2M account

Do one of the following:

• Email support@m2mwireless.com with subject line SIM Activation – Digi Account. Please provide the following in the body of the email:

  • ICCID (on SIM cutout)

  • IMEI (on device label)

  • Plan size (MBs)

  • Private (recommended) or Public IP

• Activate a SIM by logging in to the M2M web portal at m2mwireless.com/Billing2/login.php, navigating to MDN on the top toolbar, and then clicking on the Activation radio button. Make sure you have the ICCID (on SIM cutout), IMEI (on device label), plan size (MBs) and preference for Public or Private IP handy to complete the activation.

 

WARNING! Digi strongly recommends using the supplied SIM from M2M Wireless. Use of a SIM without secure VPN access to Digi Axess risks moving configurations and sensor data in clear text over a public network.